QUESTIONS,
ORDERS &
POST.

I announce shop updates on Instagram and by email. I don’t keep a regular timetable because clay, kilns and children are not especially interested in timetables.

Everything is made and painted by hand. Tiny wobbles, brush marks and kiln spots happen. I photograph things as clearly as I can, but screens also like to make colours up.

I pack orders myself. You’ll get a Shopify email with tracking when yours leaves me. If an order is tied to an exhibition or custom piece, the timing on that page applies.

Pottery and the post occasionally have a disagreement. Email me as soon as you can with photos of the piece and the box, and I’ll sort it out with you.

Please email me before sending anything back. Tell me what’s happened and I’ll let you know the next step. Custom pieces can’t be returned just because you’ve changed your mind.

Sometimes. The Customs page explains what I can take on and has the request form. It doesn’t promise I can make everything (which is probably for the best).